Last updated: 30 May 2026

At Jou Ou Slimmie, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your personal information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to communications, we may collect information including:

  • Name
  • Email address
  • Billing information
  • Order and transaction history
  • Account information
  • Information voluntarily submitted through contact forms or email communication
  • Technical information such as IP address, browser type, device information, and website usage data

We collect only the information reasonably necessary to provide our products and services.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Provide access to purchased digital products
  • Create and manage customer accounts
  • Communicate regarding purchases, downloads, and customer support enquiries
  • Improve website functionality and user experience
  • Detect and prevent fraud, abuse, or unauthorised use of our services
  • Comply with legal and regulatory obligations

Where you have given permission, we may also use your information to send updates, newsletters, promotions, or information about new products and services.

You may unsubscribe from marketing communications at any time.

3. Payment Information

Payments are processed through trusted third-party payment providers.

Jou Ou Slimmie does not store or have access to your full banking details, credit card information, or other sensitive payment credentials.

Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.

4. Sharing of Information

We do not sell, rent, or trade personal information to third parties.

We may share information only when necessary to:

  • Process payments
  • Deliver services and website functionality
  • Comply with legal obligations
  • Protect our rights, property, customers, or business operations

Any service providers who assist us are required to handle information responsibly and only for authorised purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse website traffic and usage patterns
  • Enhance the overall user experience

You may adjust your browser settings to refuse or limit cookies, although some website features may not function correctly as a result.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While no online system can guarantee absolute security, we strive to use appropriate safeguards to protect your information.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to:

  • Provide services
  • Maintain customer accounts
  • Comply with legal, accounting, tax, and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Object to certain processing activities
  • Withdraw consent where consent is the basis for processing
  • Unsubscribe from marketing communications

Requests may be submitted using the contact details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites separately.

10. Children's Privacy

Our products are intended for purchase by parents, guardians, educators, and other responsible adults.

We do not knowingly collect personal information directly from children without appropriate consent.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or website functionality.

The latest version will always be available on this page, together with the effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us: info@jououslimmie.co.za